Contact Information

By Mail

Claims Department
James River Insurance Company
P.O. Box 27648
Richmond, VA 23261


(804) 420-1058, Attention: Claims Department

By Phone

(804) 289-2712

UberPartner Reporting Form


Reporting a Claim?

New Claims must be reported in writing by Fax, E-mail or by mail.

New claims notices are not accepted by telephone.

If you are reporting a claim involving an Uber vehicle, see the instructions below.

Uber Claim Reporting Information

James River maintains the Insurance for rideshare drivers accessing the UberPartner application. If you are reporting a new claim involving an Uber driver, please access the online reporting form.

If you are inquiring about an existing claim, please call (804) 289-2712.

*The information transmitted to James River Insurance Company may be shared with a third party for driver validation.  Please allow 36 hours to process your claims notice before resubmitting.*